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Shipping & Returns Policy

Shipping

Coffee Galore holds the right to refuse shipping to remote areas and any shipment exceeding an average shipping cost. 

*Restrictions apply to the following areas, in which a surcharge may be incurred:

Yukon, Northwest Territories, Nunvaut & the following postal codes:

British Columbia 
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G

Manitoba 
R0B, R8N, R8A, R9A, R0L

Alberta 
T0H, T8S, T0G, T0A, T0P

Saskatchewan 
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Quebec 
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T

N. Ontario 
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T

Newfoundland & Labrador 
A0P, A0R, A2V, A0K, A0A

Nova Scotia
 B0E

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and boxes are unopened.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Unfortunately, we will also not be able to accept returns on any Mix and Match Single Serve Orders.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@coffeegalore.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@coffeegalore.ca and send your item to: 100 The East Mall #11 Etobicoke CA M8Z 5X2.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 100 The East Mall #11 Etobicoke CA M8Z 5X2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disclaimers on third party product

Keurig

K-Cup® and Keurig® are registered trademarks of Keurig Inc.

Keurig owned and/or affiliated brands include: 

Barista Prima Coffeehouse®
Café Bustelo®
Caribou Coffee®
Cinnabon®
Coffee People®
Diedrich Coffee®
Donut House Collection®
Dunkin' Donuts®
Eight O'Clock®
Emeril's®
Folgers Gourmet Selections®
Gloria Jean's® Coffees
Green Mountain Coffee®
Kahlúa®
Krispy Kreme Doughnuts®
LavAzza®
Millstone® Coffee Co.
Newman's Own® Organics
revv®
Starbucks®
The Coffee Bean & Tea Leaf®
The Original Donut Shop®
Timothy's® World Coffee
Tully's® Coffee
Van Houtte®
Wolfgang Puck®

 

Single Serve Cups and other compatibles are made for use with Keurig K-Cup Coffee Brewers; they do not claim any affiliation with Keurig® , unless stated otherwise.

 

TASSIMO

T-Disc® and TASSIMO® are registered trademarks of Kraft Foods Group Brands, LLC/Inc.

 

NESPRESSO

Caffe Impresso, Torrie and Espresso Italia are Nespresso® Compatibles which are not affiliated with Nespresso®, Nestlé Nespresso SA or the Nestlé Group.